Access to Fortinet Knowledge Base
Yes
Access to Fortinet Support Portal
Yes
Account Management
Dedicated Account Manager
Brand
Fortinet
Database Support
Yes
Device Coverage
FortiProxy-2000E
Firmware Updates
Included
Hardware Replacement
Next Business Day
Incident Support
Unlimited Incidents
Part Number
FC-10-XY2KE-247-02-12
Priority Case Handling
Yes
Product Name
FortiProxy-2000E
Product Training
Web-Based Training Included
Renewable Support
Yes
Security Alert Notifications
Real-Time Updates
Service Level Agreement
1 Hour Response Time
Software Upgrades
Included
Support Duration
1 Year
Support Type
FortiCare Premium Support
Technical Support
24x7