Brand
Huawei
Compatibility
Compatible with Huawei TP Series devices
Contact Method
Email, Phone, Chat
Documentation
Access to online documentation
Firmware Updates
Included
Installation
Remote assistance available
Issue Resolution Time
Within 48 hours
Model
SLVASSIST1
On-site Visit
Not Included
Platform Support
Windows, MacOS, Linux
Product Type
TP-Assist Basic Function Fee
Renewability
Renewable Annually
Reporting
Monthly service reports
Response Time
Immediate
Security Patches
Included
Service Activation
Within 24 hours of purchase
Service Coverage
24/7 Remote Support
Service Level
Basic
Support Duration
1 Year
Training Included
Basic user training
VPN Support
Required for remote access